049 Why Customer Experience Matters with Aaron Chetwyn from Insight 6 | Customer Experience Tips

Why does customer experience matter? Well, customers who receive a good experience are more likely to buy again! But a magical customer experience could have your customers shouting about your products or services from the rooftops and be lifelong, loyal fans who return time and time again!

In this weeks episode, I am joined by Customer Experience Director (Liverpool) Aaron Chetwyn for a conversation on why customer experience matters?

In this episode, we unlock

• How to turn your customers into raving fans
• How much a customer is actually worth
• Why asking for feedback could be the secret to improving your business
• How to make your customers feel special

Aaron is Customer Experience Director for Insight6. Insight6 is the only Customer Experience (CX) specialists in the UK and Ireland with 25 experts across the country supporting over 1000 clients. They design and deliver some of the most advanced feedback programmes in the world. Having conducted over 300,000 Customer Experience Reviews and Customer Surveys, they are able to rapidly transfer their knowledge and expertise to create a perfect Customer Experience Improvement programme.

I work with businesses who LOVE their Customers, businesses who know it's cheaper to look after their current customers than it is to win new ones!

"The key to better and more profitable business is found within that which you already possess; your Customers & your Employees. The problem is, most don't know how to access this power, or how leverage it to their full advantage."

Find out more about Aaron at https://www.linkedin.com/in/aaronchetwyn/

See how Insight6 can help you and your business at https://www.insight6.com

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