039 You're CX'y and we know it | Customer Experience Tips

In this week's episode (on my series of customer experience tips), I am joined by the amazing Sharon Boyd for a great conversation on "what makes an amazing customer experience for our customers!?"

Sharon is CXO (Chief Customer Experience Officer) at MKL Innovation | MD at MKL CX, director at the Customer Institute, author and co-author of customer experience 1 & 2 and is one of the Top 25 Customer experience Influencers for 2021!!!

She really knows her stuff and so she was the perfect guest to join me on my quest to UNLOCK how to be the best version of ourselves and create magical customer experiences.

If you are looking for some top tips to improve your customer experience, then this is the episode for you!

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